Contact Us

Get in touch

We are a small team and we answer our own email. There is no ticket queue you get lost in — but there are also only a few of us, so please give us a working day before chasing.

Email is the fastest route for anything involving your account, because we can look at it while we reply. Phone is best for something urgent or hard to describe in writing.

What to include

If your question is about your workspace, tell us:

• the email address on the account,
• what you expected to happen and what happened instead, and
• roughly when it happened.

For billing or refund questions, add the payment reference. See the Refund & Cancellation Policy for what we can and cannot refund.

Response times

We aim to reply within one working day. We do read email at weekends during the shorter hours above, but anything that needs real work usually waits for Monday. Public holidays are treated as closed.

Support is offered in English.

Reporting abuse

Nebulora sends outreach on behalf of its users, from their own mailboxes. If you have received unwanted email, the fastest fix is the unsubscribe link in that message, which stops it at source immediately.

If you would rather report the sender to us, email the address above with the full message including its headers, and we will investigate. Sending outreach to people who have not consented is a breach of our Terms of Service, and we act on it.

Privacy requests

To access, correct, or delete personal data we hold, email us with the subject line "Privacy request". What we hold and how long we keep it is set out in the Privacy Policy.